A proven track record…
Our team have a proven track record in outstanding customer relationship management. ENI will help you analyse your current client data in order to understand which demographics to use to win new business.
We will help you:
- Generate new leads.
- Create more efficient sales teams and improve customer and product profiling.
- Improve communication with existing customers.
- Strengthen and reinforce customer relationships.
- Increase your overall profitability.
- Manage and focus on all relationships, customers, service contacts or suppliers.
What is CRM?
Customer Relationship Management refers to the business process which is used to analyse customer behaviour and structure.
It is used to identify potential opportunities which could enlarge business activities. CRM enables businesses to study and learn more about customers’ needs and purchasing behaviours, so that stronger and longer-lasting relationships can be developed, thus improving profitability.
Installation of the right CRM system will help you to focus on your organisation’s relationships, whether those are customers, service contacts, colleagues or suppliers. And some of the largest gains in productivity will be generated by embedding a CRM system within the core of your business – to improve supply chain management and act as a collaborative tool across departments.